- The key accountabilities of Head of Digital Services Customer Unit West Africa and Morocco are, but not limited to Champion MMEA Digital Services strategy, which is to: Provide thought leadership to clients, Grow Ericsson’s digital footprint, Ensure top-notch delivery & Develop and unleash digital services talent
- Develop customer intimacy through dialogs with the C-suite
- Maintain a healthy sales funnel through the right business development strategy and tactics
- Demonstrate and assume full ownership of the business toward the accounts in the Customer Unit
- Lead, coach and nurture the Key Account teams in the Customer Unit with regards to the Digital Services agenda
- Ensure full alignment on account plans and financial forecast
- Remain conscious and strive to optimize digital services customer spend
- Assume full responsibility for deal closure and profit-and-loss
- Drive a farming strategy over the installed base in the areas of 5G, Digital Transformation, Cloud Transformation and Virtualization
- Expand the business through up-sell and cross-sell opportunities in other domains or type of services or products
- Create and lead a high performing organization in line with the unit design principles
- Exhibit role model leadership behaviors and navigate a complex environment
- Ensure compliance and adherence to Ericsson sales and project delivery processes and standards.
Job requirements
- University degree; with a preference toward MSc or MBA in business or ICT
- 10-15 years of experience in senior leadership positions within the telecom and/or ICT industry
- Experience in Digital Domain (BSS, OSS, Cloud, etc.)
- Deep understanding of Service Delivery processes, methodologies such as Agile, DevOps, CI/CD, and strategy
- Knowledge of the sales process
- Customer and market insights
- Excellent social and communication skills
- Strong financial acumen
- Ability to formulate strategies and concepts
- Ability to attract, develop and retain competence
- Ability to manage relationships at C-Level internally and externally
- Ability to leverage local and global capabilities in a complex environment
- People leadership, senior capability in managing and driving change in an organization with multiple customers
- Thought leadership and commercial understanding as needed to identify short and long-term business priorities
This role is flexible to be based in Senegal or Morocco.
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